Optimizing Collection Processes
Maximizing Recoveries while Maintaining Brand Image
Maximizing Recoveries while Maintaining Brand Image
At EASICollect, we recognize the need for tailored and effective client call centre solutions, while also acknowledging the importance of maintaining a positive brand image. We strive to balance these two ideals in our ongoing goal to revolutionize the industry through the use of innovative technology and customer friendly service
Our team of experts has decades of experience in the debt collection industry. We have a deep understanding of the legal and regulatory landscape surrounding debt collection, and we stay up-to-date on the latest industry trends and best practices. Our expertise allows us to provide the most effective debt collection services to our clients.
At EASICollect, we are committed to achieving the best possible results for our clients. Our proven debt collection strategies have a high success rate, with an emphasis on protecting client brand image. We are confident in our ability to help businesses recover the money they are owed.
At EASICollect, we utilize a range of communication mediums to contact debtors, including:
•Telephony
•SMS
Our team of experienced professionals are dedicated to providing excellent customer service to both our clients and debtors through:
•Personalized Interaction
•24/7 Availability
•Real-Time Response
We use the latest technology to ensure that our clients receive the best possible service. Integrations include:
•CRM Integration
•Automated Workflows
•Data Analytics for Targeted Outreach
Data security and privacy protection are the foundational pieces of all of our processes, such as:
•Adherence to Canadian Regulations
•Secure Data Handling
•Transparent Processes
Collections AI speaks with your customers through fluent conversations to explore and negotiate their payment options. Outreach is empathetic, personal and tailored for each customer.
For scenarios demanding human judgment, Collections AI escalates the case to a live human agent, ensuring complex issues are handled with the necessary personal touch.
In instances where an agent’s involvement is crucial, Collections AI serves as an efficient co-pilot. Your human agents will be equipped with essential customer data & information.
Operates seamlessly across various communications platforms, including email, SMS, and chatbots, ensuring consistent and effective engagement with debtors.
Collections Al can handle complex, multi-intent inquiries and deliver responses in under a second, maintaining natural conversation flow.
Mon | 09:00 a.m. – 05:00 p.m. | |
Tue | 09:00 a.m. – 05:00 p.m. | |
Wed | 09:00 a.m. – 05:00 p.m. | |
Thu | 09:00 a.m. – 05:00 p.m. | |
Fri | 09:00 a.m. – 05:00 p.m. | |
Sat | Closed | |
Sun | Closed |
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